General Terms and Conditions for Users
www.salonkee.com (“Salonkee” or “us”) is a website belonging to the company Salonkee S.A. (also called "We") with domicile at 9, Rue du Laboratoire L-1911, Luxembourg, RC B207855, Matricule 2018221052999, VAT LU31273477. The user(s) (‘User”, “Users” or "you") is required to read the General Terms and Conditions (“GTC”) carefully. By continuing the booking or signup when the GTC for Users and Private Data Policy are presented, the User indicates to have taken full knowledge and accepts their content. Whether you are a registered User or not, you are still bound by the GTC by visiting this website and/or creating a link to it. The present GTC are subject to change. In this case, the User is deemed to have accepted the said modifications when connecting to the website following the posting of the modified GTC online. Please note that the GTC and Private Data Policy do not apply to the relationship between Salonkee and its Partners (as defined below). If you are an existing Partner, please refer to the Partner's Terms and Conditions of Business which were provided to you upon registration. If you wish to apply to Salonkee to become one of our Partners, please contact us here. “Partners” where mentioned in this document refers to any salon / spa / wellbeing practitioners under contract with us.
The service offered by Salonkee enables Users to find a salon / spa / wellbeing practitioner in the beauty sector, to have access to appointment times and to book appointments with such Partners. All services, either booked or paid for through the platform or in person, are provided by our Partners and as such we cannot be held responsible for the quality, execution or potential damages / injuries that could arise from such services. Salonkee has no responsibility regarding the accuracy of information provided by the Partner regarding the date and hour of the appointment or any other information. Salonkee has no responsibility to manage cancellations within a few minutes of these appointments, which must be managed directly between the User and the Partner. All photos and information shown on the platform are displayed for illustration purposes only. Although we request from our Partners to provide the most accurate information / service description possible, we do not verify such information and cannot be held responsible for any misleading content.
2. Responsibility of the User
The User declares on his/her honour that the information he/she provides, whether it is information relating to his/her personal identity or others’, are real and sincere. He/She is informed that the use of a false identity and the dissemination of false information may give rise to civil and/or criminal prosecution. The User must ensure that any device from which he/she accesses to Salonkee is secured and equipped with up-to-date antivirus software. Salonkee accounts should be strictly personal. Nonetheless, some situations may require a User to book an appointment and services on behalf of another person as for example children or people under guardianship. In this case, the User must ensure that all persons accessing to Salonkee through their connection are aware of these GTC and comply with them. Whether the User books a service for him/herself or a third person, it is his/her sole responsibility to inform the Partner in advance of any health issues, special needs or medical conditions which may affect or be affected by the service booked. In case of injury, damages or loss resulting from failing to do so, neither Salonkee nor the Partner can be held liable for this. The User warrants that he/she is legally capable to accept these GTC.
3. Responsibility of Salonkee
We make every effort to provide Users with quality service and to resolve as soon as possible any computer failures that may occur. The User is informed that communication transmission systems, computer systems hosting Internet portal or Partners’ computers may, like any computer system, be susceptible to failures. The User hereby waives any recourse against Salonkee due to a technical failure in the use of the services offered or a failure of use by the Partner. Salonkee implements best practices to supply high availability, confidentiality and integrity for its services, but Salonkee is only subject to an obligation of means in this respect. Salonkee is updated occasionally and thus the content of the site may change at any time without the User being informed. We reserve the right to withdraw, modify or suspend the Website (or any part thereof) at any time without notice. Salonkee is not liable for any loss (foreseeable or otherwise) from a breach of contract, tort, negligence resulting in loss of income/revenue/profits/business/anticipated savings or waste of time.
4. Intellectual property rights
All trademarks, copyright, database rights, patents and other intellectual property rights relating to the content of this website belong to Salonkee. You must not transmit, modify, publish, copy, report, distribute or reproduce in any other form all or part of the contents of this website without the prior written consent of the owner of the rights.
5. Personal data
Salonkee is the data controller of your personal data and is committed to respecting your privacy and protecting your personal information in accordance with the law. The User is informed that, exceptionally, the technical staff of Salonkee may have access to confidential customer data for reasons related to the maintenance or repair of computer systems. The user is also informed that these staffs are contractually committed not to disclose this information. However, this information could be disclosed in case of legal pursuits or legal investigations. Salonkee expressly invites the User to consult the document entitled “Private Data Policy” which forms an integral part of these GTC in order to be informed about the Salonkee Personal Data Policy.
6. Link to our website
You may create a link to a Salonkee website’s page for non-commercial purposes provided that you do so in a fair and lawful manner that does not damage our reputation or gives us an unfair advantage. For the avoidance of doubt, the other website must not contain any adult-oriented or unlawful material or any material that is offensive, harassing or otherwise objectionable. You must not create a link to a Salonkee website’s page in a manner that suggests any form of association, approval or endorsement on our behalf, none of which exists. You must not remove or obscure by framing or otherwise obscure any advertisements, copyright notices, or other information published on the Salonkee website. The Salonkee website may not be delineated or subjected to any other browsing environment. If you wish to create a link to the Salonkee website for commercial purposes or any other purpose not included above, please send an electronic request to email@example.com. We reserve the right to withdraw permission to link at any time without notice.
7. Salonkee reviews
By posting content on Salonkee’s website, you agree to abide by the rules and all the GTC set forth herein. Salonkee may use and place such content at its sole discretion (e.g. for marketing, promotion or improvement of our services) on our Website or such social media platforms, newsletters, special promotions). We reserve the right to adjust, refuse or remove, in whole or in part, any content that violates these rules or our GTC, or for any other reason at our sole discretion. In the event of repeated and serious violations, we may at our sole discretion suspend or permanently delete the account(s) in question. You may contact us or report posts that violate our review policy. We do not allow the following content:
- Profanity, sexually explicit, hate speech, discriminatory, threats, violence
- Mention of full names, personal attack towards Salonkee members or staff and/or Partners’ staff
- Advertising or other commercial content, logos, links, or company names
- Spam, unwanted contact, or content that is repeatedly broadcast or may be disruptive
- Content that condones or encourages illegal, harmful, profane, vulgar, obscene, threatening or defamatory activities
- Illegal content that violates the rights of a third party or entity, including intellectual property rights and privacy rights
- Content that is explicit enough to identify the address of a dwelling or any other content that could pose a risk to the personal safety of a member of the Salonkee community
8. PaymentPayment processing
All online payments are processed through a third-party vendor. If you purchase services that we offer for a fee, you agree that such third-party vendor may store your payment information. You also agree to pay the applicable fees for services you order as they become due plus all related taxes, and to reimburse us for all collection costs and interest for any overdue amounts. Salonkee commits to implement and maintain stringent technical and organisational measures to ensure a safe access and use of the payment processing platform but cannot guarantee a continuous secure access at all times, neither can Salonkee guarantee that the functions and payment platform hosted by the Salonkee website are free of harmful components. In addition, despite the high level technical and security protocols developed by the third-party vendor to ensure successful transactions and safeguard the security of personal data, it is not in Salonkee’s control that such third-party vendor be virus-free or error-free. Prices displayed for full or partial prepayment should only be considered as indicative - these still may be subject to change depending on the duration or complexity of the service you received or other additional services provided upon request during the visit. We do not act as arbitrators in this situation and the Partner’s judgement on necessary supplements is taken as final. Depending on whether you transact with us, the type of payment method used and where your payment method was issued, your transaction may be subject to foreign exchange fees or differences in prices, because of exchange rates. Salonkee is not responsible for any foreign currency exchange fees or surcharges and will not make any compensation or reimbursement for charges imposed by your bank or card issuer.Merchant of Records
Salonkee acts as Merchant of Records (“MoR”) and manages interactions with its Partners (Sub-Merchants). The MoR performs due diligence by overseeing and controlling all commercial activity on the platform. The responsibilities of Salonkee acting in its obligation as MoR include:
- managing all transactions, refunds, cancellations and disputes
- providing the first line of customer support for buyers
- acting as the final arbitrator in case of financial disputes
- ensuring that no illegal, prohibited or counterfeit products or services are sold
9. VouchersSale of Vouchers
Salonkee vouchers (“Vouchers”) do not carry a VAT charge and as such, the Partner is responsible for providing you with a VAT invoice upon request after the redemption of your Voucher against a service / product. In the case of whole or partial prepayment of services, Salonkee provides you with a VAT receipt via email when confirming payment (e-mail order confirmation).Redemption
Vouchers may only be redeemed via the purchase of eligible goods and services provided by a Salonkee’s Partners. Proceeds from Voucher purchases are directly transferred to the Partner’s bank account. Any unused voucher balance will be shown in the Salonkee Partner’s account.Limitations
Vouchers may only be redeemed for new bookings. The redemption must occur upon booking. Vouchers cannot be used to purchase other Vouchers (= gift cards). In the event an appointment is cancelled by the User, the discounted Voucher amount will not be reallocated or refunded. Vouchers are non-refundable in exchange of cash and cannot be sold, exchanged or transferred. Vouchers may not be reallocated to another Partner. Partially used Vouchers or remaining balances of an already used Voucher may not be transferred between Users or reallocated to other Partners.Risk of Loss
The risk of loss and title for Voucher passes on to the User upon our electronic transmission of the Voucher to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. We are not responsible if any Voucher is lost, stolen, destroyed or used without your permission. We do not accept liability for Vouchers which are lost, stolen or used without authority. In case you think your Voucher has been lost or stolen, please contact us directly via e-mail firstname.lastname@example.org , we will investigate and do our best to provide you with your lost code.Fraud
Salonkee reserves the right to any remedy, including refusal to issue or honour a Voucher bought on the Salonkee website in the event of suspected fraud. We will have the right to close accounts and bill alternative forms of payment if a fraudulently obtained Voucher is redeemed and/or used to make purchases in a Partner’s salon. Salonkee is not liable if a Voucher is refused by a former Partner. In purchasing a Voucher from a Partner there is a binding contract created between You and the Partner, not Salonkee, regarding the provision of services or supply of products.Disputes
Any dispute or claim relating in any way to Vouchers will be resolved in accordance with the present GTC.Returns of reimbursements
Vouchers cannot be returned or reimbursed.
10. Pre-payment, cancellation, no-show and fine print
Some of our Partners request prepayment for the reservation of specific services. In this case, the relevant amount will be blocked (not debited) by Salonkee on your credit card 7 days before the date of the booking (called an “Authorization Hold” or “Preauthorization”) until the appointment is either cancelled under the circumstances below or honoured and paid in person directly to the Partner. For sake of clarity, the Authorization Hold on credit card provided at the time of booking will not necessarily be made at the time of the booking but only 7 days before the date of the appointment. By making such a service reservation with a Partner, You accept and agree to the relevant cancellation and no-show policy of the salon indicated on the checkout page at the time of the booking. The general cancellation and no-show policy foresees that under the above listed conditions, prepayments are not eligible for cancellation, refund or change. If You wish to change an appointment less than 24, 48 or 72hrs (as determined by the Partner) in advance, and do not wish to lose your deposit, You may contact the Partner directly to arrange a new day/time. This is completely at the discretion of the Partner and in case of dispute, by default, the above rules apply. If the Partner is unable to accommodate your request to reschedule or cancel your appointment, your eligibility for a refund will depend on whether or not the appointment was due to take place in the next 24, 48 or 72 hours (as determined by the relevant Partner)
- If your appointment was not due to take place within the next 24, 48 or 72 hours (as determined by the relevant Partner), your appointment will be treated as cancelled by You and You will receive a refund; or
- If your appointment was due to take place within the next 24, 48 or 72 hours (as determined by the relevant Partner), your appointment will be treated as cancelled by You and You will not receive a refund.
As stated above, no refund will be made with less than 24, 48 or 72hrs (as determined by the Partner) notice on cancellation. This also means that if a booking is made and prepaid less than 24hrs in advance of the appointment, then there is no refund of the prepaid amount. In case of cancellation or change up to 24, 48 or 72hrs (as determined by the Partner) before the appointment, the amount blocked on your card will be released back to You . This can take some time depending on which card/bank You are affiliated to. Please allow 5-7 business days. In any other cases, the above policy shall be used to process your prepayment and the amount will be debited from your account. Any whole or partial refund will be made to the original payment method. Please note that for a reservation which requires prepayment (wholly or partly), your booking may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Partner’s salon and the reservation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and You shall not be entitled to any refund of any (non-refundable) prepaid amount. Please note that You may be charged for your cancellation in accordance with Salonkee cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that You read the cancellation, (pre)payment and no-show policy of Salonkee carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation. The statutory right of withdrawal does not apply to cancellations / no-shows as dated booking relates to leisure services where time has been set aside by the Partner.Disputes
Any dispute or claim relating in any way to (pre)payment will be resolved of the present Salonkee GTC. Salonkee is under no obligation to provide You with a credit note or refund in the case You are not satisfied with the services from one of our Partners. Notwithstanding the above, we take your views seriously and in the event of a disagreement we urge You to speak to our Partner directly. If this is not resolved then You may always use the ‘review’ section of our site to express your dissatisfaction. Lastly, You can contact us and we will try to resolve the issue with the Partner. In exceptional circumstances, and at our sole discretion, we may decide to refund/credit the sole or partial amount of the prepayment. The above should only be seen as a gesture of goodwill and is not in any way a responsibility to You for the services provided by our PartnersApplicable law
These GTC and all non-contractual obligations due or correlated to them are governed and construed according to the laws of the Grand Duchy of Luxembourg. Any disputes due or correlated to these GTC will be submitted to the Courts of the District of Luxembourg. The invalidity of a clause of these GTC, for any reason whatsoever, has no effect on the other clauses of these GTC. For any legal or ethical questions, the legal department of Salonkee S.A. 9, Rue du Laboratoire L-1911, can be contacted by e-mail at the following address email@example.com.
Salonkee S.A. 9, Rue du Laboratoire L-1911, Luxembourg
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